REFUNDS & RETURNS POLICY

Last Updated: June 2026

At Prime Archive, customer satisfaction is important to us. Please read this policy carefully before purchasing any products from our website.

1. DIGITAL PRODUCTS

Prime Archive primarily sells digital products, including but not limited to:

• Supplier information
• Supplier access packs
• Business resources
• Digital guides
• Educational content
• Downloadable files
• Online resources

As these products are delivered digitally and can be accessed immediately, special refund rules apply.

2. NO RETURNS

Due to the nature of digital products, items cannot be physically returned.

Once a digital product has been delivered, downloaded, accessed, viewed, or made available to you, it is considered received.

For this reason, we do not accept returns on digital products.

3. REFUND ELIGIBILITY

Refunds may only be considered under the following circumstances:

• You were charged multiple times for the same purchase.
• You did not receive access to the purchased product due to a technical issue that we are unable to resolve.
• A product was not delivered as described.

All refund requests are reviewed on a case-by-case basis.

4. NON-REFUNDABLE PURCHASES

Refunds will not be issued for:

• Change of mind.
• Failure to read the product description.
• Lack of business success or profits.
• Dissatisfaction with a third-party supplier.
• Supplier stock changes.
• Supplier pricing changes.
• Marketplace restrictions or account suspensions.
• Failure to use or access purchased materials.
• Accidental purchases made by the customer.

5. THIRD-PARTY SUPPLIERS

Prime Archive provides access to supplier information and sourcing resources.

We do not own, operate, manage, or control any third-party supplier featured within our products.

We are not responsible for:

• Product quality.
• Shipping times.
• Supplier communication.
• Supplier pricing.
• Supplier policies.
• Customs issues.
• Order disputes.

Refunds will not be issued based on experiences with third-party suppliers.

6. REQUESTING A REFUND

To request a refund, please contact us within 14 days of your purchase.

Include:

• Your full name
• Order number
• Email used for purchase
• Reason for your request

Contact Email:

[email protected]

We aim to review all requests within 5 business days.

7. FRAUD PREVENTION

Prime Archive reserves the right to refuse refund requests where there is evidence of:

• Product access or download prior to the request.
• Abuse of our refund policy.
• Attempted chargeback fraud.
• Misuse of digital content.

8. POLICY CHANGES

We reserve the right to update this Refunds & Returns Policy at any time.

The latest version will always be published on our website.

9. CONTACT

Prime Archive

Website: Primearchive.store

Email: [email protected]

By purchasing from Prime Archive, you acknowledge that you have read and understood this Refunds & Returns Policy.